In December 2010, TLC premiered the spin-off series, Cake Boss: Next Great Baker, where Buddy challenged bakers from around the country to compete for a chance to work alongside the Valastro family at Carlo’s. His talent and passion for the family business, Carlo’s Bakery, has earned the straight-talking cake expert the moniker, and TLC TV show, Cake Boss. Creating amazing cakes connects Buddy with the memory of his father Buddy Sr. If you are unsatisfied with any substitutions, please contact Customer Care at 1-80 or 1-86 (Indianapolis customers) for assistance.For Buddy Valastro, mixing eggs, sugar, butter and flour means a lot more than “making a cake.” As a fourth generation baker, it’s a constant source of pleasure, pride and creativity. If you have chosen to allow substitutions, our personal shoppers will do their best to find an alternative for any items that are unavailable. On the checkout screen, you can uncheck the global substitution flag to allow substitutions on all items. In your cart, unclick on the item to adjust your substitution preferences. How do I adjust my substitution preferences? Find the order you would like to cancel and select Cancel Order. Then add or remove the items you’d like to change, then simply place your order again! If you’re no longer able to edit your order online, please call your selected location to speak with the store about your order.įrom My Account select Your Orders, then select View Order. To edit an order from our website or mobile app, select Account, Your online orders, and edit. How do I edit an order after submitting it? We will resume our regular policies as soon as it is safe to do so. When will you offer refunds/rainchecks/returns again? Even so, we are experiencing low levels of certain products so we are temporarily suspending rainchecks. We are partnering with our suppliers to keep our shelves stocked. We have seen an unprecedented demand in our stores and we are doing our best to make sure everyone in the community has access to the essentials. We apologize for any inconvenience this may cause and appreciate your understanding. All sales are final, so please make your purchases carefully. In an effort to create a safe and clean environment for our guests and Team Members, we have decided to temporarily stop accepting returned items. Why can't I return products to your store? Please visit the Customer Service Desk in-store for assistance with refunds or incorrect charges or call Customer Care at 1-80. Who can help me with questions about refunds or incorrect charges? To receive the current ad prices, pick up your groceries by Wednesday night. As a friendly reminder, your total is calculated the day you pick up your order. Prices may also change if you placed your order using one week’s ad but picked up your order after a new week’s ad went into effect. Coupons, out-of-stock-items, substitutions and products with variable weights, like fresh meat or produce, can all cause your price to move up or down. When you order groceries online, your price at Curbside pickup may vary from the price displayed at checkout for a variety of reasons. Why is the price I paid at pickup different from the price that was displayed at checkout? Any coupons you may have will be credited accordingly. A member of our Curbside Team will bring your groceries to you and load them into your car. Then just pull up to the dedicated Curbside Pickup spot at the front or side of the store. Clicking the link will allow you to accept location services so we can determine when you arrive at the store. Pickup lets you do your grocery shopping without ever leaving your car! One hour prior to your pickup time you’ll receive a link to click to let us know you are on the way. What do I do when I arrive at the store to pick up my order?
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