![]() Buyers are responsible for paying shipping of their broken item to the artist.įashion Jewelry Two Year Limited Warranty If the piece is damaged beyond repair due to no fault of the artist, a replacement can be made and sent for 60% of the original price. If at any point your piece becomes damaged, repairs will be made for free. "Fine jewelry", for purposes of this company's warranty, is defined as any jewelry that is made from pure silver, sterling silver, or gold. We will respond quickly with your free return shipping label. If you need to return an item, please Contact Us or email with your order number and details about why you'd like to return your product. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Please note that returns sent after 30 days of original delivery are NOT eligible for a refund. Otherwise, a refund will be issued when the package arrives back to our studio. ![]() ![]() If you provide the tracking number of the return shipment, we will refund you right away. Please email to explain why you'd like to make the return. All you have to do is email and explain why you want to return your item, then we'll send you the paid shipping label to print.įor returns due to buyer's preference, return costs will be covered by the buyer. If the return is due to error on our part (such as damaged items), we will cover return costs. You can return items within 30 days of delivery for a full refund. Return shipping costs are covered by the customer. After the first free resize, a labor charge will be billed to the customer. Refunds will only be made for packages officially marked as lost by USPS.Ĭustomers are allowed 1 free resize per ring within 30 days of proof of delivery. Once the package has been shipped, Silver Lily Studio has no control over how fast it gets to you. We cannot offer a refund in the event of a delayed package. Asking for a 1 week delivery after using the free shipping option will not be available - we will request that you upgrade your shipping or wait the normal time period for the shipping method you chose. Please note that we will only be able to accommodate your request if it's in a reasonable time frame for the shipping option you chose. If you need your order by a specific date, please Contact Us or email with your order number and the date you need your package by. We offer Priority Shipping and rush orders at checkout for an additional price. Shipping for all orders of $35 are eligible for free USPS First Class shipping. Note that there are restrictions on some products.
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